Heritage and culture are essential elements in the appeal and tourism practices of “destination France”, and contribute to its influence.
The proportion of French customers taking part in cultural heritage activities is fairly stable, while the proportion of foreign customers is rising steadily. There is a growing demand to discover heritage and culture through :
- experiences, with new forms of guided tours in particular
- more immersive forms
- content geared more towards understanding and less towards learning.
The health crisis has accelerated the use of digital technology to connect with visitors. This use of digital technology is expected in the heritage discovery offer, to create interactivity, offer more autonomous tours adapted to different audiences, maintain links after the visit…